Returns & Exchanges

At Whisky-Online Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unopened items within 14 days of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Carefully repackage the bottle in its original transit packaging to ensure it remains secure and protected during transit.

• 3.
  Shipping

  Affix the return label to the package and drop it off at your nearest authorized courier point; please retain your proof of postage.

• 4.
  Inspection and Refund

  Once our specialists verify the seal and condition of the bottle, we will process your refund to the original payment method within 5-7 business days.